Shipping / Returns

Acceptance of Orders

You warrant that all information you supply to us at the time of placing an order (Order) for products that are offered for sale by us through the site (Products, gear) and in connection with an order made using the site, is true and correct.

By placing an order you are offering to purchase a product on, and subject to the following terms of supply.

Your receipt of an order confirmation does not indicate our acceptance of your order and it does not confirm our offer to sell. SisterGolden has the right to accept or decline your order at any time after receipt of your order. All orders placed must obtain pre-approval with an acceptable method of payment of SisterGolden. We may require additional verifications or information before accepting any order.

SisterGolden reserves the right to refuse any Order without giving reason. If we cancel an Order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.



We may correct any errors which appear on the site and reject any orders which have been received in connection with such errors.

SisterGolden has the right to refuse or cancel any orders placed for products listed at the incorrect price.

SisterGolden's right to refuse or cancel any orders will apply whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled,

SisterGolden will immediately issue a credit to your credit card account in the amount of the charge.



Prices displayed on the Site are shown in New Zealand dollars and include GST, where applicable. Prices are subject to change at any time.

Delivery costs will be charged in addition to the price of the products.

Unless otherwise stated, any accessories shown in any image of products are not included in the price.


Change of Address

SisterGolden cannot be held responsible for an incorrect address being entered on your order. If you complete your order and then notice that the address details are incorrect, please contact SisterGolden immediately.



You must pay SisterGolden for the products at the time of placing your order using the site. SisterGolden accepts Visa, MasterCard and PayPal. You must comply with the terms and conditions of these providers.

If you elect to pay by Visa or MasterCard, charging or debiting of your payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your Order will not be recorded or processed.

Upon receiving your Order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the site at the check-out stage. Your card will be debited once the order has been accepted.

Please see PayPal for information on PayPal payments.


Discount Codes

Account discount codes may be offered to account holders from time to time. These discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.

Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.

The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping.



Your credit card details are not stored by the Site, they are passed securely through eWAY's online payment gateway. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database.

When placing an order, you undertake that you are an authorised user of the credit or debit cards used to place your order. If you are not the cardholder listed on the credit card, do not make a purchase using the site. SisterGolden will report any instances of credit card fraud to the New Zealand Police and banking authorities.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.



Before purchasing your item, please carefully read our sizing guide to figure out your size. If you have any queries please don’t hesitate to contact us.

If you wish to return your item, please email us with your invoice number and we will get back to you within two working days.

If you receive any products that you are unhappy with, you may return the item to SisterGolden within 10 days of receiving it and we will offer you a store credit or exchange for the purchase price of the item. The purchase price is the amount you paid for the Product and does not include any delivery costs.

If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.

All items returned to us must be returned in the original condition - We will not be able to accept any items for return which are not in the original condition.

You are responsible for postage costs of returning the item.

Any product returns must be made within a reasonable period of time and you will be asked for proof of purchase.

Sale items cannot be returned or exchanged.


Shipping & Delivery

We aim to process your order within 24-48 hours of it being placed. Your patience is appreciated.

SisterGolden only ships orders Monday to Friday, during office hours, and does not operate on public holidays.

SisterGolden will email you to confirm the order and again at the time of dispatch.

Once an order has left the SisterGolden facility, it is in the care of New Zealand Post, FedEx, any other carrier and your local postal service. SisterGolden is not liable for any errors made by these services.


Standard Delivery

Standard Delivery uses New Zealand Post and overseas postal services. There is no tracking service available with this option. The estimated delivery time is 1-3 weeks after shipment.

Once your parcel has arrived in your country, standard shipping parcels will be passed on to the internal postal service, according to standard delivery procedures.

For deliveries, we suggest you have your order delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and will require a signature on receipt. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.


Express Delivery

Express Delivery uses FedEx, a service for which delivery of packages may be traced. The estimated delivery time is 2-4 business days after shipment. Customers that have selected FedEx Express Shipping will receive a separate email from FedEx containing their tracking number. All FedEx parcels will be marked at full value as is legally required.

FedEx will try delivering for 3 consecutive business days. If unsuccessful, FedEx will notify us to help contact the customer for an alternative option such as redirection/return to sender. If we can not contact the customer within 5 business day the package will be destroyed by FedEx. We can not be held accountable for any packages destroyed by FedEx.

We recommend using Express Delivery so you are able to track the progress and location of your order. If you use the Standard Delivery service, we cannot be held liable for any lost items.

Please note, FedEx do not deliver to a PO BOX address. Please use a residential address, or work address where you will be available to sign for your parcel.


Overseas Orders

We will bill your credit or debit card or PayPal account in New Zealand dollars and the card company or PayPal will convert the charges for you. If you have any questions about currency conversions please contact your bank or financial institution.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.



For international orders, you may have the option to select Standard or Express delivery services. Standard Delivery is not available to all counties and this is something outside SisterGolden’s control. If Standard delivery is not available to your country, you must select the Express Delivery shipping option.



Customers outside New Zealand may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.


Gift Voucher

Valid for one use only. Gift Vouchers cannot be reloaded and may only be refunded if there is a remaining amount that, in the reasonable opinion of the trader, cannot be conveniently used. Any refunds will go to the purchaser of the voucher, not the recipient. Vouchers will expire in one year after the purchase date. Vouchers do not cover postage.